When do we mail account statements?
- We mail account statements only AFTER the insurance has paid their portion.
- We will wait for payment from your insurance company before we send you a “Payment Due” bill. Sometimes, it may take up to 6 months (or longer) for us to receive the initial payment from your insurance company, so don’t be surprised if you receive a statement from us many months after services are rendered.
- If your insurance does not pay us anything, you will receive a bill for the full amount.
- We normally mail account statements once a month.
What if there is a zero balance?
- If your insurance company pays “in-full”, and there is NO balance due, you will NOT receive a statement.
What if there is a “balance due” on your account?
- If your insurance company only pays us a partial amount, and there is a remaining balance, we will send you a statement during the first week of the month following payment from the insurance company, and each month there-after until the balance is paid.
How many statements are mailed?
- You will receive a total of 3 statements from our office before sending your account over to a Collections Agency.
What if NO payment is made towards an open balance?
- If no payment is made towards your open balance after 3 monthly statements, your account will be sent to a local Collections Agency for further legal action.
- A separate “collections fee” will also be assessed above and beyond your open balance to cover the cost of the collections process.
Methods of Payment
- You may pay all or part of your open balance at any time. As long as there is an open balance, you will receive a monthly statement from our office. You may mail us your payment or stop by the office to pay.
- We accept cash, credit cards (Visa, MC, Discover, Amex), or debit cards.
- You may also pay on-line using our secure payment method powered by Pay-Pal.